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Hi Gavin,
thanks for that information, that's great - however I cannot find any record of the ASI6500 on the AudioScience website (even under the discontinued products) is there any other information you can supply about the soundcard - driver details, screenshots etc - thanks.
To put Myriad into debug mode there is a couple of ways to do it:
on the shortcut that you launch Myriad from (in the startup folder or using BootStuff), put "/debug" on the end of the target so it look like this:
"C:\Program Files (x86)\P Squared\Myriad Playout v4.0\MyriadPlayout4.exe" /debug
(It only says (x86) because i'm on a 64bit OS - the important bit is the [space]/debug)
you should then see some files being created in a folder on your C:\DebugFiles it should now contain several files when you start Myriad.
You need to make sure you are logged on as an administrator to create that folder.
If you experience the same thing happening again, immediately that you have restarted Myriad, goto the Help menu, then Create P2 Support File, can you put PSQ14017547 into the ticket number box and as accurate a description of what you were doing at the time. Depending on the size of the debug files (and if you can send us the audio), and the speed of your internet connection Myriad may become unresponsive during this upload process, if you can please be patient and let it finish, it may be too busy in the background to update the front graphics.
PLEASE BE AWARE: Myriad in general will run a bit slower as it is writing a lot of information to these debug files, also these files can get very large, so if you have not had any problems for a few days with them switched on it is worth clearing them out.
Regards
David Boulton
Brand Manager
Broadcast Radio Ltd
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