Hi guys, just purchased two of these cards for our playout systems at out station, the first one installed without a problem and works perfectly. 

Hi Recardo,

There are a couple of possibilities here, the first is a driver issue. I would Recommend uninstalling the current driver and installing our tested windows 7 driver which can be found here:

http://www.psquared.net/technical-support/drivers-utilities/hardware-drivers.aspx

If that doesn't help then i suspect you have a IRQ conflict or socket seating problem, easiest way to deal with these is to shutdown the machine and move the sound card from the PCI socket it is currently fitted in and swap it to another.

Hope this helps,

John-Michael
 

Hi John-Michael,

Unfortunately the PC only has one PCI slot so I cant try it in another slot, the card itself works fine as I tested it in another system. I havew tried taking it out and reseating it and it hasnt solved the problem.

I also disabled the onboard card in the BIOS and tried uninstalling the Delta drivers and installing the ones that you reccomend and the situation is still the same. I cant change the IRQ assignments on the system for some reason, I suspect its a BIOS setting but cannot find an option for PnP OS or similar.

Anything else you suggest.

thanks

Richard 

Hi,

        It sounds to me like a conflict with the motherboard or Bios, I would suggest a BIOS update for the motherboard if all the other things didn't work. If that doesn't work then to me that would suggest and incompatibility with the motherboard itself.

Jonathan Penn

Broadcast Radio Support Engineer