Anyone had this before, suddenly with no reason one of our administrators for myriad cannot login, runtime error messages pop up,
ALSO none of the other admins can see the directory history and we cannot delete the admin in question as Myriad manager
and autotrak both crash with the same errors eveytime we try to click on the name.

Luckily we have other admin users to still get in, we also cannot recreate the users login as the system says this name still exists,
even though the error message says user record deleted, before it crashes.

I did call P Squared earlier to ask if this had happend to anyone else or if they could possibly assist me:

BUT in the 2 years we have had Myriad, never once have we called with a problem, until now when our free support has ended to be told by a very nice lady,
I'm sorry sir but if we put you through to a technical adviser you will be charged....

I fully understand out tech help has ran out, but my very first techy problem in 2 years........... perhaps, Im sorry sir your free technical help has ended,
but according to our records you have never had any technical calls to us yet, so we'll help you today.....but any future technical help will be charged.

Hopefully others here on this forum maybe able to help.

The above problem happens on all 3 studios, so its not a simple one pc problem.
Can anyone shed any light ??

I have restored to a previous backup, which I created a few days ago,but this has not cured the fault, any FREE help gratefully appreciated !

Regards,
Paul Moore

HitMix Radio
0792 858 1075

Hi Paul
First thing to do is to close all Myriad systems down and compress your database then reinstalled the Myriad on the machines that should sort it out
John
Bay Trust Radio

I can understand your frustration Paul, but you should consider yourself very very lucky that you've not had to contact Tech Support in the two years you've been using Myriad.

On the numerous occasion I've had to use them they offer a first class service that is worth every penny for the level of service you subscribe to!  What is surprising is that you didn't know your support had ended. We had a very nice email about 6 weeks ago reminding us (Wayland Radio) that our support was coming to an end which went on to offer a number of options so that we could continue to have Tech Support as and when we require it.

Despite having a good working knowledge of Myriad it was a no brainer to continue with an annual support contract. I'm glad that we did as a few days after we renewed our contract I need to make a call to the team, it would have cost £50 if I hadn't had the service agreement. It's worth considering.

As for you post above, it's not one I've experienced before, i'll watch out for it!

Roger.

Roger Woods
Producer/Presenter/Engineer

I agree with you on the above, we did consider taking out the extra service help and may do this soon for peace of mind,
but as we have never called them, a one off quick chat would have been very much appreciated,
we may have found a new bug that could help pin point other problems to help the stability of Myriad, but won't find out yet what it is.

We're going to try our best to figure out why this has suddenly happened as nothing has changed, it just simply happened !

Keep watching this space for a hopeful answer.

Regards,
Paul Moore

HitMix Radio
0792 858 1075

In reply to John, thats seems a bit harsh to uninstall all 3 versions of Myriad and then compress the database.

nothing changed until I tried to login as admin and then BOOM!

perhaps as shut down of the whole station and switch to CD for a short while could cure the problem.
something we can try later.
thanks for the help though

Regards,
Paul Moore

HitMix Radio
0792 858 1075

Paul,

I think what John is suggesting, and to be honest I really only got my head around this after talking to the guys at tech support, is close thedatabase runnnig on each pc, so that there is no log running. You can continue to drag 'n' drop from the audiowall to play tracks. Then open Myraid Manager and compress the database that is troublesome or all database to be on the safe side! Then once complete reopen the database(s) on each pc using it. Don't forget to close RVT Server before doing so as the task won't comlete with a single instance of the database runing.

Roger.

Roger Woods
Producer/Presenter/Engineer

Thanks Roger, I will try that later. I didnt realise you could close the database and still leave Myriad running.

Thanks for your help.

Regards,
Paul Moore

HitMix Radio
0792 858 1075

No, nor did I until i tried it...

Roger.

Roger Woods
Producer/Presenter/Engineer

Guys,

yes you can shut the "Station Database", i.e the log. This will allow you to continue to playout from either the pad or manually - this is how stations that run two (or more) services from the same studios and audiowall work, i.e FM and AM in the same building.

As we are talking about a problem with a particular user, the database you'll want to try to repair is the "directory" database, sadly as every copy of Myriad, Myriad Manager, Remote Edit Server, Scoop, etc are all checking this database for correct user login at startup (for history and rights), they maintain a connection to this database, so you HAVE to close all applications before using the emergency recovery utility.

You can tell if any PC still has a connection to the database, as you'll see a *.ldb file (locking database file), you can try deleting this manually if you are sure no PC's still have connection, if it won't let you delete it then something is still accessing the database. If this is the case you could try forcibly closing the connection to the file on the server, but this could cause instability with any client PC's still connected.

As a LAST RESORT, you could try renaming the "directory.mdb" to "directoryOLD.mdb", When you start Myriad it will detect that it is missing and create a new one for you - HOWEVER you will need to enter all of your users again.

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Thnaks for your help David and everyone else for their comments, I'll try this later and keep my fingers crossed,
its just such an usual thing to occur all on it's own.

I'll keep you informed.

Regards,
Paul Moore

HitMix Radio
0792 858 1075