Hi David

Our treasurer sourced a 2nd hand Octa Capture Sound Card online. Because it came with no instructions would you be able to provide some simple set up instructions for Myriad please. Quite happy to pay for a support ticket if necessary.

Cheers
Mike

Hi Mike,

Glad you got it solved :-) 
sometimes these "computer thinghys" can get very complicated and difficult to fix when there is a problem!

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

UPDATE!!! Issue Solved

Our Studio 2 PC is touchscreen. Although the touchscreen option was enabled in Myriad I hadn't reconnected the USB lead for the screen.

Thanks for your advice and help

Best wishes
Mike

Hi David

Thanks for the replies.

The machine in question that we have the issue with has a touch screen, do you think this maybe causing an issue?

Cheers
Mike

Hi Mike,

The only other thin gi can think of is a "Focus" issue, i.e. something has focus instead of the main Myriad screen.
Do you have any screen reader software? Or anything else that uses the soundcards running on the same machine?

i'l think you'll have to contact support@broadcastradio.com where a ticket can be generated - there is something very strange going on, and they are better placed to assist!



Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Hi David

V4 was completely uninstalled. The issue is with the machine in Studio 2 that has never had v4 on it.

Could you point me in the right direction please as to database permissions etc? Although carts will play from Studio 2 if I double click them, I just can't drag and drop to either the scheduled log, cart players or a pad

Many thanks for your help
Mike

Hi Mike,
if you have rolled back, did you completely uninstall v4, or do you have them both on the same machines?
You might need to check permissions on the Station Database, to make sure you have read/write access to the database and files.




Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Hi Peter

Re not being able to edit the log. I have noticed that I can't drag and drop carts into the players although I can right click on a cart and select play cart which works fine.

Am I missing a check box or something?

Many thanks
Mike

The Octa Capture is a really good card - http://store.broadcastradio.com/product-p/octa-capture.htm but i'll admit it's not the cheapest, but it's very high quality - the trouble is multichannel cards that present as separate stereo pairs tend to be expensive sadly.The

The log dragging is odd - can you right click on the log and add that way?




------------
Peter Jarrett, Technical Director
Broadcast Radio Ltd.

Bill Bailey: No win, no fee, no basis in reality. Just a room above a minicab office in Acton and a steady stream of greedy simpletons whose delusion is only matched by their clumsiness

Hi Peter. Thanks for the update. I shall source an alternative card, can you suggest anything?

As for changing the hours it is letting me drag items across but not letting me drop them into any hours ie midday tomorrow etc.

The carts will drag and drop into the players and play fine.

Thanks again
Mike