MYRIAD LOCKING


MYRIAD LOCKING

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leec123
leec123
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Posts: 6, Visits: 14
HI THERE

WHEN MYRIAD IS IN SPECIALIST SHOWS IT STOPS WHERE I WANT IT TO STOP BUT WHEN PRESSING GO AT THE END OF THE SHOW FOR THE NEWS TO KICK IN IT PLAYS THE JINGLE THAT IT HAS STOPPED ON.

WE HAVE RECENTLY UPGRADED TO WINDOWS 10 RUNNING  MYRIAD V3.6.2

HAS ANYONE ELSE EXPERIENCED THIS?? IS THERE A FIX FOR THIS??
Recardo
Recardo
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Posts: 11, Visits: 159
Is the hard drive maybe going into power saving mode for a few seconds while its paused? If so have you checked the power settings since you upgraded?
David Boulton
David Boulton
Brand Manager - Broadcast Radio
Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)

Group: Broadcast Radio
Posts: 562, Visits: 74K
Hi Leec123,

I'm afraid we might need a lot more information about your particular setup.
This however sounds like it's doing what it's meant to:

Specialist Show Cart  ------- Red Dot
Jingle ------------------------------ Green Dot
News In Jingle?? -------------- ?? Dot
Hardware (IRN ON)
Hour Start 
Absolute Time 00:02:00
Hardware (IRN OFF)
Jingle (First Item in next hour?)  ------- Green Dot

In the above setup the specialist show will end, having cue'ed the next jingle - if you want to go straight into the news in, remove the jingle and the news in will be the next item when you press GO.

If that is not the scenario, it maybe because of the power-saving on the HDD as suggested, or the particular soundcard being used is unable to have multiple streams sent to it.There might be data starvation, or a database locking error - these can be down to your network configuration or Anti-Virus being overzealous.

I would suggest you contact support@broadcastradio.com where a support ticket can be raised and the team investigate further for you (subject to valid support contract or 1 off support incident charge).


Regards

David Boulton
Brand Manager
Broadcast Radio Ltd
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