people often mistake "not responding" for crashed, they are very different. "not responding" means exactly what it says, the application is too busy waiting for something to happen or finish to be able to update the front end, in AutoTrack v4 it has to ask the SQL Client to put information into or read from the database. If the SQL server is busy, it can't communicate with the SQL client, therefore the client is waiting to tell AutoTrack the result of the request., and AutoTrack has to wait to update progress bars or song cards, etc.
That is just one example of the thousands of things the applications are doing. Yes, sometimes whatever the application was waiting for never comes back with the answer, and you could call that a crash, and you have to end task. Sometimes we have a bug in the code that gets us into a state where the front end cannot respond - with your help and reporting of these things (especially if they can be repeated), we get them fixed as soon as we can.
Please talk to our support team to see if we can assist.
Broadcast Radio Ltd