We have had a problem which started this week when we had to install a new router for our internet.  Not something that should affect Myriad.  Nothing to do with Myriad is plugged directly into the router.  The router itself has been behaving strangely, cutting off all our internet apart from the webstream on a number of occasions.  Our ISP is looking into it - or they know they will lose us as customers (long story).

The router has also been affecting the local network though and causing the local network connections to be lost, needing a reboot of the server on one occasion.  Our main playout Myriad has stopped on a number of occasions, giving the error of not responding and the option to close the program etc.  It has done this though on a couple of occasions when the internet does not appear to have been lost.
Is it possible to tell why Myriad stopped responding.  I am pretty sure that it is connected with our router as the problem started ths week at the same time as the new router, but could there be any other reason for this to happen?  Twice it's happened at 530 in the morning, but otherwise, there's no specific time.
And it's happened another couple of times without affecting the internet.

It's driving us mad!

NJust ben looking at the event log on the server at around the time of these crashes, and found it starting up databases and various things like that?  Don't know if that's normal

Hi Neil,
I think you have answered your own problem :-)
If you server is reporting that it has restarted the databases, then the database will have stopped responding and Myriad will have crashed waiting for the response.
Also if you are having network disconnections, then I think you need to look again at your server - what else was changed at the same time as the router? Did you do any Windows Updates? Install other software? Did you remove a virus?

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

The only thing that has changed is the router.  We have this morning instigated a change of ISP.

It would be worth just checking your IP routing from the workstations to the server and back - i've seen problems where an accidental mistype when entering a subnet mask meant that traffic from a workstation was being bounced off of the router instead of going direct - it all seemed to work, but if the router was ever rebooted then the workstation stalled and if the router got busy then the workstation would drop to a crawl and even stall out totally.

------------
Peter Jarrett, Technical Director
Broadcast Radio Ltd.

Bill Bailey: No win, no fee, no basis in reality. Just a room above a minicab office in Acton and a steady stream of greedy simpletons whose delusion is only matched by their clumsiness

Last night we changed our router back to the old router.  I thought that meant that at least Myriad would not have problems any more.  But at 530 this morning it stopped responding again.  This just took a new twist! 

None of myriad is directly connected to the router, there is just one network cable that goes from one of our two network hubs to the router.  The whole thing worked fine until a week and a half ago!  Nothing else has changed.  It's a bit of a mystery.

I'm thinking that one step may be to simply switch off all computers and the server, and the two network hubs, and start it all up again, which may let anything that needs to reset itself?  We did have a problem once before which was resolved in this way, although it was a different problem with different effects.

Neil

Hi Neil,

Any ideas whether any sort of virus protection has been turned on which might be doing something or do you have a scheduled clone or backup at 0530?

ta - M



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Not that I know of.  Nothing has changed at all apart from changing the router - which we have now swapped back but it still crashed yesterday.  All was Ok today though!

Is there any chance that any of the crashes caused a problem with the database which as now worked itself through?
I'm clutching at straws.

However we have just taken on a new engineer who has come along just the right time as he is a broadcast engineer by day and knows about computers/networks etc.

Neil

Not wanting to tempt fate, nothing has gone wrong since last Wednesday morning.  Maybe it took a few hours for the network to recover from the rogue router or something, but it seems to all be back to normal now.  Our ISP will be getting a strongly worded letter of complaint once they become our ex-ISP next week. 

Neil