Hi Martin,

if you can find out if that is what caused the problem, then we can get the development team to look into it.

Basically any time you can re create a problem, we have a chance of tracking it down and fixing it (by reporting it directly to support@psquared.net with extra info or debug files), if you can't then we might just have to call it "one of those things".

Glad it is sorted anyway!

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Thanks David, 

Hi Martin,

AutoTrack problems are really difficult to help with unless we can see the database, look at the link cards, the restrictions and rules, clocks and assignment grids etc.

So first things that spring to mind are:

in the clocks check that you have the Link category selected in the clock position not the specific link card number.

(depending on the version of AutoTrack) Goto> Reports&Statistics>More Reports (including Copyright)>Songs/Links>items Not Scheduling then select the relevant link Category. Run the report and see if it tells you anything useful.

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

I've recently been given responsibility of taking care of some of the scheduling roles at the station. This morning I noticed that the programmer had been in and scheduled this week (not uncommon) but had forgotten to change the clock from our recent advertising campaign, which was scheduled in Autotrack and not Advert manager.