Autotrack V3.6 "Not Responding" during send to playout

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Autotrack V3.6 "Not Responding" during send to playout

Autotrack V3.6 "Not Responding" during send to playout

Author	Message
ChrisPMelvin	ChrisPMelvin Posted 10 Years Ago #7653
Forum Sage Group: Forum Members Posts: 3, Visits: 8	Apologies for the Title. We're running Autotrack V3.1.53 & Myriad 3.6 Hi All! We've had an issue for the last few months of when sending a playlist to autotrack the task progress bar pops up and when it gets to "current task - Removing from Myriad Station Database" it freezes with the entire of autotrack going to the classic windows greyed out "Not Responding". Sometimes it fixes itself and continues to put the playout out but sometimes it doesn't. I was wondering if this could be diagnosed as a network issue between the server and our scheduling PC or something more serious?? Cheers Chris Xtreme Radio Head of Engineering 2013-2014 XtremeRadio.org Edited 10 Years Ago by ChrisPMelvin 289
	Reply
Peter Jarrett	Peter Jarrett Posted 10 Years Ago #7654
Forum Sage Group: Broadcast Radio Posts: 1.8K, Visits: 3.7K	Hi Chris, Might be worth turning off the option in Database Settings to upgrade the Song and link information in the Myriad library as well - this can often take a long time, and unless you actually have a lot of new content that's been added to AutoTrack is not usually worth it doing every time. ------------ Peter Jarrett, Technical Director Broadcast Radio Ltd. Bill Bailey: No win, no fee, no basis in reality. Just a room above a minicab office in Acton and a steady stream of greedy simpletons whose delusion is only matched by their clumsiness 253
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ChrisPMelvin	ChrisPMelvin Posted 10 Years Ago #7655
Forum Sage Group: Forum Members Posts: 3, Visits: 8	Freezes up straight away on "validating database". Then after about 30 seconds it unlocks, goes onto opening Database & locks up again for 30 seconds and then freezes up at the same position of "removing from myriad station database". I'm going to leave it for half an hour and come back. I am migrating the entire system to a set of new PCs over easter so hopefully most of these issues will be solved. Xtreme Radio Head of Engineering 2013-2014 XtremeRadio.org 260
	Reply
Peter Jarrett	Peter Jarrett Posted 10 Years Ago #7656
Forum Sage Group: Broadcast Radio Posts: 1.8K, Visits: 3.7K	It might just be that the databases need a Compact/Repair - you may find that sorts it out ------------ Peter Jarrett, Technical Director Broadcast Radio Ltd. Bill Bailey: No win, no fee, no basis in reality. Just a room above a minicab office in Acton and a steady stream of greedy simpletons whose delusion is only matched by their clumsiness 253
	Reply
ChrisPMelvin	ChrisPMelvin Posted 10 Years Ago #7657
Forum Sage Group: Forum Members Posts: 3, Visits: 8	Tried that. Still being a pain. May be due to heavy traffic on the network we connect through. I'll try doing it this evening to see if it helps. Xtreme Radio Head of Engineering 2013-2014 XtremeRadio.org 258
	Reply
Paul Moore	Paul Moore Posted 10 Years Ago #7661
Forum Sage Group: Forum Members Posts: 738, Visits: 4.1K	Hi Chris, We've had this problem for years, since our database started increasing in size, here's what I do: Send to schedule, leave the studio empty and make sure no one enters it just in case they touch the pc that is scheduling, come back into the studio in around 45 minutes, then everything has sorted itself and scheduled nicely. that way you don't have to watch the non responding wheel spinning which can cause concern, what you don't see can't worry you. Regards, Paul Moore HitMix Radio 0792 858 1075 252
	Reply
Adam James	Adam James Posted 10 Years Ago #7740
Forum Sage Group: Forum Members Posts: 85, Visits: 432	Chris, I find if I close all instances of the Myriad suite on the computers then send schedule it does it in a matter of seconds! Before we upgraded our network to a gig it was painfully slow but now it is much quicker even if I don't close Myriad down first. Adam Seaside Hospital Radio 252
	Reply
Jonathan Penn	Jonathan Penn Posted 10 Years Ago #7761
Forum Sage Group: Forum Members Posts: 14, Visits: 696	Sounds very much like a corruption within the Myriad database to me. If you are in a support contract feel free to email a copy to support@psquared.net and I will take a look at it for you. Of course if you are out of support feel free to send it anyway but there are charges for support items that are out of contract. Jonathan Penn Broadcast Radio Support Engineer 265
	Reply
Craig Arthur	Craig Arthur Posted 10 Years Ago #7762
Forum Sage Group: Forum Members Posts: 258, Visits: 7K	I always used to run it as a scheduled task overnight, that way no one was anywhere near the PC to touch it. Documentation to do it is here. http://support.psquared.net/products/AutoTrack/v3.1/Public/Documentation/Automatic-Scheduling-Using-AutoTrack-Command-Line-Options-And-Task-Scheduler.pdf Craig Arthur Engineering & IT Manager Radio Royal, Royal 2 & Royal Gold. 258
	Reply