Lost Carts - Please resolve - AutoTrack Pro 4.0.18 - Moving carts using AutoTrack


Lost Carts - Please resolve - AutoTrack Pro 4.0.18 - Moving carts...

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showbizshane
showbizshane
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I'm now in the middle of re-organizing the AudioWall via Autotrack.  I am having a issues moving carts that when searched for in Auto Track show a red arrow and a cross through, to my understanding this means 'no audio' however they play in both the Audiowall and Autotrack any may have been created with previous versions of Myriad from v2.6. 

When these tracks are moved using :- reports & stats -> Range xxxx to xxxx -> Move selected carts, this happens so quick and the moves the data, the issue appears to be that the audio is not moved so the carts it's supposed to be moved to show red crosses and have no audio!!  I have checked the AudioWall WAV/MP3 files and the moved cart Audio doesn't exist.

I have also noticed when deleting the moved carts with no audio in Reports and Stats  a warning is displayed:-
"Cart xxxx (new location) has been deleted, would you like song xxxx (old location) to be deleted from the Database as well"

I have attached screen-shots.  Is this a BUG or do I need to send a support ticket?  So far I have lost over 200 carts by moving them within Autotrack!!


Many thanks
Shane
Attachments
4 Old Location AudioWall.JPG (340 views, 18.00 KB)
5 AudioWall New location.JPG (344 views, 14.00 KB)
6 Reports and Stats 1.JPG (311 views, 34.00 KB)
7 About to move cart.JPG (333 views, 33.00 KB)
8 warning1.JPG (330 views, 33.00 KB)
9 warning2.JPG (346 views, 23.00 KB)
10 Confirmation of move.JPG (331 views, 7.00 KB)
11 New Location NO audio.JPG (354 views, 18.00 KB)
12 Database 8801 but no Audio.JPG (322 views, 35.00 KB)
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