Evening -

I'm hoping someone might be able to shed a little light on an issue I've noted with Remote Voice Tracking, being experienced with both 3.5 client/server and 3.6.  Now it seems that this is not affecting all of our VT users, which suggests it's a client-side issue and not a problem at the studio end.

In RVT, voice links are recorded successfully, uploaded, and can be segue-edited.  The audio can be played-back on the VT user's PC and the link is complete.

On the studio side, the audio is generally missing the last 2-3 seconds of audio from the cart that the link has been saved into.  The frustration here is that the VT user has no idea until it's played-out on air, as there are no error messages on the client side.

I originally suspected the issue was with Windows 8.1, but I was able to recreate the problem running the RVT client on my Windows XP laptop.  Wireless connection issues have been ruled out by using an ethernet cable too.  The users experiencing problems are with different ISPs and have been successfully able to RVT without issue up until some point in the last few months.

I've seen some mention of using VPN clients on the forums, but in my opinion that would only help with encryption (an added overhead) and not help to address the underlying issue.

An example link with a missing ending taken from the RVT server logs does not show any errors or failures:

31/07/2014 21:07:07 Locked Log Item 01/08/2014 11:04:03.32 "HOUR START" (5327.45960648148)
31/07/2014 21:07:07 Locked Log Item 01/08/2014 11:04:12.94 "01 Ramp" (5327.45976080247)
31/07/2014 21:07:20 Saved changes to HD Item 80555
31/07/2014 21:07:20 Saved changes to HD Item 80555
31/07/2014 21:07:52 Saved changes to HD Item 80555
31/07/2014 21:07:52 Saved changes to HD Item 80555
31/07/2014 21:07:58 Updated Log Item 01/08/2014 11:04:03.32 "HOUR START" (5327.45960648148)
31/07/2014 21:08:02 Uploaded new audio for HD Ref 80555
31/07/2014 21:08:02 Updated Log Item 01/08/2014 11:04:12.21 "01 Ramp" (5327.45976080247)
31/07/2014 21:08:03 Updated Log Item 01/08/2014 00:00:00.00 "Voice Link" (5327.45965792181)
31/07/2014 21:08:03 Updated Log Item 01/08/2014 11:00 (5327.45833333333)
31/07/2014 21:08:05 Unlocked Log Item 01/08/2014 11:04:02.56 "HOUR START" (5327.45960648148)
31/07/2014 21:08:05 Unlocked Log Item 01/08/2014 11:04:13.01 "01 Ramp" (5327.45976080247)
31/07/2014 21:08:52 Updated Log Item 01/08/2014 11:04:02.56 "HOUR START" (5327.45960648148)
31/07/2014 21:08:53 Updated Log Item 01/08/2014 11:04:12.88 "01 Ramp" (5327.45976080247)
31/07/2014 21:08:54 Updated Log Item 01/08/2014 11:04:12.08 "Voice Link" (5327.45965792181)


Any thoughts or suggestions on this issue greatly appreciated!

Thanks,

Paul.

Hi Paul,

I would check to see if someone has changed the file format that is used to encode the audio link back to the station.

The default should be a Windows Media File Format.

Also make sure that the Remote Edit Server is the same version as your Myriad system v3.6.xx - also make sure you have the matching client version.

If none of that helps, you might need to raise a support ticket.

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Hi David,

Many thanks for the reply.

I've checked the audio settings and they are still as-per defaults to Windows Media format.

What I had noted though was multiple different versions of 'Remote Edit Server' installed on the studio-end PC, so I've now removed all-but one to remove any confusion and also repaired the install of that one (3.5.15) too.  I'll perform some more tests and raise a support ticket if I'm still experiencing issues.

Thanks,

Paul.

Hi Paul,

that is a REALLY old version - as a v3 customer you are entitled to get yourself onto the latest release of the product, http://www.psquared.net/technical-support/product-support/myriad-support/downloads.aspx

there were many improvements between v3.5 and v3.6, plus it's the first thing the support team will tell you to try.

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Thanks for the pointers David - I do appreciate that 3.5 is a very old version, but we'd hit some problems with the main playout side of 3.6 that we never got to the bottom of and ended-up rolling back.

If it helps anyone else though, I have spent the afternoon investigating and have found the cause of the issue - a Netgear router at my home end (specifically an N150 router).  I'd tried all sorts of permutations of settings on both wireless and cabled connection, but still with the 2 second drops at the end of the links.  On changing over to the EE 'BrightBox' it has behaved perfectly.

It could be that the Netgear router is faulty, but it's definitely worth ruling-out if anyone comes across a similar issue.

Sorry to bump an old thread but I have the same issue. Also from Erewash Sound. I have a Sky Hub which I think is manufactured by Netgear. I don't have the option to change routers and need to use RVT. Is there any investigation that could be done or has anyone else has issues with Sky Hubs?

Anyone have anything to add on this please?

Seems this issue has started re-occurring again. Seems to be some RVT recorded links and not others which is pretty random. Any suggestions or fixes to this?

Kind regards,

David
Erewash Sound

Hi David,

I'd definitely look at connecting via VPN - it will help in 2 areas - first it will "bundle" all of the connections together into a single "tunnel" to the  RVT computer so that the hub can't drop things randomly, but also (and much more importantly!) it is considerably more secure than RVT - The security on the Remote Edit Server was only designed to keep allowed users within their permissions (cart ranges etc,), rather than to prevent malicious users from outside trying to do bad things.

So ideally I would look at enabling a VPN server on your firewall and then you can use normal windows VPN connections to connect securely to your network and run RES over that. The added benefit is that will also then place you "on" the office network, so you can Remote Desktop to admin pc's to do remote work on Autotrack etc

------------
Peter Jarrett, Technical Director
Broadcast Radio Ltd.

Bill Bailey: No win, no fee, no basis in reality. Just a room above a minicab office in Acton and a steady stream of greedy simpletons whose delusion is only matched by their clumsiness