Has anyone else had Myiad V4.0.23 stop for a few seconds then carry on ?
were getting more often now and its annoying !

You want to press GO, but know if you do it will skip the next item in the log if you do, usually stops for around 3 seconds, but has been known to stop for up to 10 !

Anyone else or just us ??

Regards,
Paul Moore

HitMix Radio
0792 858 1075

Hi Paul,
what you are describing sounds like classic data starvation, (as the buffer inside Myriad has emptied and we are waiting for more data from the server).
You should check things like:
Antivirus settings - (make sure there is nothing scanning your audio files before delivering them to you, or log file locations).
Hard Drive Fragmentation.
Network usage and traffic bottlenecks.
Scheduled backups / or file downloads hogging resources on the server / or playout pc.
SQL database maintenance.
Also look for patterns, does it happen around specific bits of audio (are these stored on a different drive or server? Are they a different audio format?)


Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Thanks David, We will look into your suggestions ;-)

Regards,
Paul Moore

HitMix Radio
0792 858 1075

We don't have our IT guy around at the moment and Myriad is driving us nuts !!

Its stops at 20 past and 10 too each hour, well, almost every hour and it stops for 5 seconds at 20 past and 10 seconds at 10 too, can anyone shed any light on what maybe causing this ??

I have task manager running and when it happens the CPU usage shoots up to 20% on the audio server.
The studio pc stays at 1% but myriad does say not responding for the duration.

Im thinking it maybe a CPU issue and the audio server is about to fall over !

Look forward to your replies in due course

Regards,
Paul Moore

HitMix Radio
0792 858 1075

Update: We think the pausing of audio is being caused by our sql replication of myriad4data,
We have it backing up at 20 and 50 past, but have now changed this to at the top of the hour,
This should make any pauses un-noticable as the new will be on at that time.

We will keep you updated and I must now read up all about sql replication !

Regards,
Paul Moore

HitMix Radio
0792 858 1075

I have this same issue in 4.0.23, myriad has recently said on the screen 'buffering'.  I would assume it's related to the Database and SQLExpress.  I'm aware of the memory leak issue so might run the beta.  I've also seen this when on single screen mode when the library tab is opened and then the user drags a track in to the playlist.  It appears that when the track is selected it's either trying to preview or having an issue receiving/updating the data for next play etc at the bottom of the screen just above the players is updating.

I will run a shrink on the DB first and keep this post updated.

We've almost cured our stoppages, every now and then it pauses in the audio, but not often now.
we do notice that as you say, when changing tracks, the whole program stops, even though audio carries on.

We try not change or suggest during crucial times, such as up to the news just in case it stops !

Fingers crossed V4.0.24 will fix it !

Regards,
Paul Moore

HitMix Radio
0792 858 1075

An instance of a pause can be created when a song is playing in a cart whilst having the 'PAD' open and the 'Library' Tab open and by dragging a song to the playlist. 

To drag a song you have to right click to select the track, at this stage I believe it's trying to preview as the songs are displayed with a green arrow when selected.  Is there a way to turn the previous function off when selecting of a track from the library tab?

I have also installed the latest release. 

I had also noticed the small green sideways triangle.....but didn't think it was trying to preview !
well spotted Shane !

Regards,
Paul Moore

HitMix Radio
0792 858 1075

Hi Shane,

if you are getting pauses when dragging items from the library tab into the log, then that would indicate that you have a slowdown somewhere on your network as Myriad is running out of audio buffer waiting for the item to be added into the station database.

Please check the PC or server where you have the SQL database stored, to see how it is performing, make sure you have optimised the SQL Database.
You could try increasing the audio buffer size in Myriad, this will help ride out problems, it does not solve the underlying issue of the data starvation (Audio Settings menu item, Advanced Tab, dropdown at the bottom left).

The green triangle appears when you put your mouse cursor over the speaker icon on the items in the library tab, this just allows you to cue the item into a free player, it does not start it playing. 



Regards

David Boulton
Brand Manager
Broadcast Radio Ltd