Hi 

Got a problem regarding unsheduling. AutoTrack will not remove scheduled playlist.

I just got a message saying : there was a problem removing the 1900 hour 25.nov

Any suggestions to resolve this?


Regards

Victor Haram

Hi there,

this can happen if this hour is open or being viewed on another terminal somewhere, or possibly a PC was disconnected from the database by a network error.

You should try to find an alternative method of playout (CD, MP3) then make sure Myriad and AutoTrack is closed on all terminals, look in the computer management of your "Server" and see the open files list to see if the database is stuck open anywhere.

If it is close the open files.

Next perform a database compact / repair from the Emergency Recovery tool, do this for all your databases, Myriad Station Log, AutoTrack and Directory.

Then fire up AutoTrack and try removing.

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Hello again

tried it the way you explained, but still the same problem over here..


Regards

Victor Haram

Hi Victor,

at this stage it might be worth you contacting our support team directly support@psquared.net - you will need to make sure you have a valid support contract or be able to proceed with a chargeable support ticket.

We could be here for hours bouncing ideas backwards and forwards, they might be able to remote control your system and assist much more quickly.


Regards

David Boulton
Brand Manager
Broadcast Radio Ltd