Power Log Client: Run-time error '-2147417848' Automation Error


Power Log Client: Run-time error '-2147417848' Automation Error

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HullUniRadio
HullUniRadio
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Good afternoon 

Our station has just started using powerlog (despite having it on licence for years). We installed the latest subversion of V3 of both the server and client. The server seems to run fine but we can not get the client to work. 

When opening the client we receive the following error while the splash screen is still visible: 

Run-time error '-2147417848 (80010108)':

Automation error
The object invoked has disconnected from its clients.

The program then closes. We have tried running as normal user and administrator but the same error occurs.

The server and client are both running on windows 7 Ultimate but on separate machines. The log files are stored on a shared network drive. Microsoft VB5 Runtime has been installed on both machines.

Any advise would be greatly received.

http://forum.psquared.net/Uploads/Images/d1ee4281-e416-4d1c-b256-4fc5.PNG
Edited
7 Years Ago by HullUniRadio
David Boulton
David Boulton
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Hmmm

Ok can you tell us more about the PC, 32bit or 64bit? Windows 7 or Win2008R2 Server OS?

Not sure if it was in that early version, but if you put /debug on the shortcut - does it create a folder on your C:\ called "Debug" or "Debugfiles" - and then we can take a look at the files.

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd
HullUniRadio
HullUniRadio
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Sorry for the late reply we have currently in exam season at the moment at uni so it's only when we have a spare moment we are dealing with radio work.

The client is on windows 7 Ultimate 64bit
The server is on windows 7 Ultimate 64bit

Here is the debug file output:

17:34:10 OpenLogLocation: Z:\powerlog\default.dir
17:34:10 singleLog=False
17:34:10 Configure DST
17:34:10 sysGetStreams: Open Directory
17:34:10 sysGetStreams: New Log 1: Z:\powerlog\MainStudioLive
17:34:10 VerifyLicense: ExpiryDate=16/05/2024, bSilent=True
17:34:10 sysGetStreams: Close Directory
17:34:10 OpenLogLocation: Find index of last log
17:34:10 OpenLogLocation: Set Client Control path: Z:\powerlog\MainStudioLive
17:34:10 Start PLClient1_LogsAvailable
17:34:10     Calling SeekAbsolute to the latest position

Thank you
philedmonds
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My finger of suspicion will be that you are missing some ofthe visual basic runtime files, as I've had the similar issues with Vista/7 and Powerlog v3 client.

I haven't got my notes to hand to the exact files you need, but I'd search theMS website for the Visual Basic 5 run-time re-distributable files and install them, then Powerlog client should play nice.

Another thing to be aware with Powerlog 3 being built for XP you may run into UAC Virtualization "niggles" on newer versions of Windows ifyou have multiple windows users on a machine as what was designed as 'per machine' Powerlog Client settings get virtualised away into 'per user' settings.



--
Myriad user since 1998, now custodian of dozens of Myriad,Autotrack, Powerlog and Scoop boxes of many different flavours.
http://www.philedmonds.com
Edited
7 Years Ago by philedmonds
HullUniRadio
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We installed the Microsoft VB5 Runtime Libraries after we realised you needed them for powerlog server. 

We did manage to get the client to work twice several weeks ago using run as administrator but that's not working either now. 

It's looking like we may just have to accept we need the new version.

Thanks for the help though appreciate it
GO


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