Myriad 3.5.17 Crash


Myriad 3.5.17 Crash

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Message
NAR
NAR
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Group: Forum Members
Posts: 25, Visits: 107
Our playout machine, has recently started crashing a lot more than normal, giving the error as in the attached bitmap, if any one has any ideas what could be causing the problem, we would appreciate any help, the machine can crash at any time of day or night, we do have the backup playout looking at the same database, *setup by previous admin, but after speaking to pSquared I have suspended this machine until we can set things up as recommended by pSquared.

The text of the error is as follows

Faulting application myriad3.exe version 3.5.0.17 faulting module psquaredaudiofile2.dll, version 2.6.1.664, faulting address 0x000822da

Thanks

Steve
Attachments
error.bmp (388 views, 960.00 KB)
Edited
9 Years Ago by NAR
David Boulton
David Boulton
Brand Manager - Broadcast Radio
Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)Brand Manager - Broadcast Radio (138K reputation)

Group: Broadcast Radio
Posts: 562, Visits: 74K
Steve,

bottom line is that product is very old, and if you have been performing your Windows Updates as you should (to keep your PC secure and happy), then there might be something in a recent update which is causing a problem with this DLL.

I'm sure our team would've advised you this, but you need to get yourself up to the latest v3.x.x. product, and make sure you are fully Windows Updated, then if necessary we might need you to generate debug files that we can examine - but all this should be done thru support@psquared.net and the support ticket you already opened.

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd
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