Really strange AutoTrack problem.

Author	Message
kavanagh21	kavanagh21 Posted 11 Years Ago #6929
Forum Sage Group: Forum Members Posts: 9, Visits: 75	So, I'm having a strange problem with AutoTrack. We maintain an A-list and a B-list of tracks. We move tracks from the A-List to the B-list and then subsequently into their final resting place (10s, for songs nowadays). However, for some reason that I'm yet to understand I am unable to change the categories of tracks. I've tried explaining it, but it sounds odd, so I've attached a video of the bug in action. I search for tracks from the B-list using Search Songs. Then, find a track I'm wanting to move out. Change it's category and click OK. Nothing happens. In theory, the song card should close (I think). It doesn't. I try Apply. Nothing happens. Click Cancel and then it warns me to save that I haven't saved the details and asks me if I want to save it. I click Yes, go back and click Cancel and it tells me again that I still haven't saved it. It sounds a bit strange and borderline unbelievable, so I've attached a YouTube video of it in action so you can see what I mean. Unfortunately, we're in the middle of a station transfer and we don't have our funding set up yet, so am unable to pay the support costs to get to the bottom of this bug. Sadly, it's making AutoTrack borderline useless! Hence I'm here out of a mix of desperation and exasperation! I have almost no hair left - please someone tell me they've experienced this problem! I should state I have tried this installation clean on three machines - all of which experience the same problem. Thanks Dean Kavanagh Station Manager, 107.5 Switch Radio 236
	Reply
Paul Moore	Paul Moore Posted 11 Years Ago #6930
Forum Sage Group: Forum Members Posts: 738, Visits: 4.1K	I have never tried changing categories that way. I always use cart browser, type in the number of the cart range you wish to change and then open the information from there and it works every time for me. Try that and see if it works, if it does then the bug is in the deck viewer section! Regards, Paul Moore HitMix Radio 0792 858 1075 203
	Reply
Matt Wade	Matt Wade Posted 11 Years Ago #6931
Forum Sage Group: Forum Members Posts: 297, Visits: 876	It almost looks like the database file is set to read only. I would suggest a repair/compress of the database using the emergency recovery utility as something seems to have gone weird that it is not saving your changes. M Matt Wade Need Training or Consultancy for Broadcast Radio Software Products? Get in touch w: https://mattwadeonline.co.uk e: training@mattwadeonline.co.uk 210
	Reply
Paul Moore	Paul Moore Posted 11 Years Ago #6932
Forum Sage Group: Forum Members Posts: 738, Visits: 4.1K	I've just tried changing category from the deck viewer as you did and it works for me. Regards, Paul Moore HitMix Radio 0792 858 1075 200
	Reply
kavanagh21	kavanagh21 Posted 11 Years Ago #6933
Forum Sage Group: Forum Members Posts: 9, Visits: 75	Thanks guys. Paul, tried doing it from the Cart Browser, no good. Same problem. Tried repairing and compacting the AutoTrack database using the ERU (the one that is in the root of SYSTEM\AUTOTRACK?), still nothing. Categories still refusing to change! Edited 11 Years Ago by kavanagh21 219
	Reply
Paul Moore	Paul Moore Posted 11 Years Ago #6935
Forum Sage Group: Forum Members Posts: 738, Visits: 4.1K	It worked for me !!!!!! Regards, Paul Moore HitMix Radio 0792 858 1075 215
	Reply
kavanagh21	kavanagh21 Posted 11 Years Ago #6938
Forum Sage Group: Forum Members Posts: 9, Visits: 75	So, it seems we've solved it, although we don't really know how. The category change option would allow us to move tracks into any category except 10s. After looking into the category in the song decks, there was an item at the top that was an asterisk. I deleted it (purely on chance) and that seemed to sort it out. I have no explanation. 212
	Reply
Paul Moore	Paul Moore Posted 11 Years Ago #6939
Forum Sage Group: Forum Members Posts: 738, Visits: 4.1K	Well Done ! Regards, Paul Moore HitMix Radio 0792 858 1075 199
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Really strange AutoTrack problem.

Really strange AutoTrack problem.

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