We record our evening shows, and using Auto Importer, the WAV files get imported onto 4 carts, one for each hour, which are already in a clock to repeat the following day.  It has worked absolutely fine for the last 3 months.

That was until last night.  Auto Importer emailed me with messages such as

It's not just these four carts, this morning's two carts have the same issues.  I'm thinking a server reboot may be the next step?

Usually a restart of all Myriad machines will clear whatever lock is hampering the problems.


Craig Arthur

Engineering & IT Manager
Radio Royal, Royal 2 & Royal Gold.

Hi Neil,
that looks like a Windows file locking problem, i.e. windows thinks that the files are in use still by an application. If you Open "Computer Management" and look at "Shared Folders" > "Open Files" you can see if it's the Server or client machine(s) that might not be clearing the file locks properly.

However as you (and Craig) have already considered a reboot of everything is the first place to try.




Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

A reboot of the server seems to have sorted that issue.  It was also starting to happen on carts in the voicetracking range.  I had deleted loads oif carts, but when I was trying to import new stuff onto the now empty carts, it wasn't having it.  After I rebooted the server, Myriad started to put back all the carts that had been deleted (until I re-deleted the now blank carts).

So problem solved anyway, until I got home and found one of today's repeat recordings will not import.  Not because of the cart being locked this time, but because the file its trying to import seems to have become locked on the server where it is saved!  Unfortunately, the server is not on Teamviewer.

So it seems we may have a wider issue with computers suddenly deciding to lock files for some reason!

Hi Neil,

just some general advice at this stage then I'm afraid:

Have you applied any Windows Updates recently? Can you roll back to before to see if the problem goes away?
Do you need to apply updates (have they not been done for a while)?
Do you do regular virus scanning?
Do you have any newer OS that you have introduced onto the network accessing those machines? Could they be locking the files differently to all the others?


Regards

David Boulton
Brand Manager
Broadcast Radio Ltd