Hi,

First time post so I'm hoping somone can shed some light on this issue.

Our setup is as follows:

Two computers with Myriad:

Studio: ''Myriad-01'' Audiowall, Directory and Myriad folders all stored on this PC's hardrive and are shared with read/write permissions over our network.

Edit: ''Myriad-02'' This PC points to the afore mentioned folders on ''Myriad-01'' (Studio PC).

When using ''Myriad-02'' (the Edit machine) everything seems in order... You can load up Myriad Manager and it sees the audiowall correctly and all users etc. Carts can also be played in Myriad Manager no problem.

However....

Load up Myriad Play Out on ''Myriad-02'' (Edit machine) and a problem occurs. Myriad itself appears to complete the load fine, finds the station database etc etc and will bring up the log-in screen. User inputs his or her details and Myriad accepts these. After this Myriad freezes without getting any further. The following error often appears:

"P Squared Graphical Controls v3 Run-time error '-2147418105 (80010007)': Automation error The callee (server [not server application]) is not available and dissapeared; all connects are invalid. The call may have executed."

The only way I have got round this problem is to point ''Myriad-02'' (Edit Machine) to temporary Audiowall, Directory and Myriad locations on it's own local drive. Then once Myriad Play Out has properly loaded re-configure these to point towards ''Myriad-01'' (Studio PC) where everything is stored. It then sees the audiowall, log etc fine. This however is a bit of a chore each time and I'd like it to see the network location without any fuss...

Any ideas on what I'm doing wrong?

Many thanks in advance,

Andy Carter
Jam-Radio
Keighley

Hi Andy

What version of Windows are you using.

Also forgt myriad for a second. On the edit pc, When you go into network places & click on the shared data/audio location on your onair machine & then double click to get in  does it give you access??

Sounds like it might be a windows permissions error - I've pulled my hair out with this before!

To be honest doesnt sound like a myriad issue.



Glen Mitchell
Systems Manager
Hot Radio
Poole & Bournemouth
glen.mitchell@hot1028.com

Hi Glen, using XP on both machines.

From the Edit PC I can go to network places and open up the shared files from the Studio PC no problem. I've even created new files within these locations from the edit pc to make sure I've got write permissions.

I agree though I do feel it's a setting or permission I'm missing within windows rather than myriad

Andy

it may just be some path settings that are out in myriad settings.

If you close myriad on edit machine and go to your myriad programmes group in start and select emergency tool  you can reset data paths using that   it might cure it.



Glen Mitchell
Systems Manager
Hot Radio
Poole & Bournemouth
glen.mitchell@hot1028.com

I've tried that with no avail :-(

Andy...

I occasionally get the same message pop up our rack PC that runs Myriad overnight. It is a network problem, usually because the network card as gone to sleep or, in my case, when the network switch polls to check the ports when the Myriad PC in question is 'idle'.

Check the network card(s) are setup to run at full speed duplex at all times, turn off any sleep options this will help greatly and make sure too that any screen savers, and power saving options are switch off so the PC(s) remain alert 24/7/365!

Also, how are you sharing the drives on the PC? 

Are you setting up a shared folder on the main PC and them mapping it to, as an example 'M:/' on the remote, or are you using the convention preferred by PSqaured? The former is prone to failing if the other PC is switched off and you'd then have to reboot. The latter is persistent and keeps trying until it makes a connection... in theory.

This still requires sharing a drive on the main PC and 'mapping' it only in the Myriad software in this way for each principle folder; like the following although use your own settings here... \\myriad-01\psquared\directory, \\myriad-01/psquared\myriad, and \\myriad-01\psquared\audiowall. This is a far more robust way of mapping as it doesn't require a drive letter and, the Myriad software will always find the folder with the required data.

One final thing... and it's only sprung to mind while typing this, I have noted that on occasions when setting up a new instance of Myriad and pointing the date to the correct folders on the server PC (Myriad-01) all is well. However, when you open the instance of Myriad you just installed, it struggles to find the 'directory'.   Check the 'Directory Setting' in Myriad under the setting tab and see what location it is looking to find this directory. I have experienced it looking of a local instance on the PC (i.e C:\psquared\directory), if it is then change it to where it should be looking for the shared directory (i.e. \\myriad-01\psquared\directory).  Why it does this I don't know but it has occured on a couple of times in the past for me.

I hope this helps.

Roger.

 

Roger Woods
Producer/Presenter/Engineer

Hi Andy,

This does sound like a file sharing permissions issue. Are you using simple or advanced sharing options? If you are unsure this can be found by opening a my computer window and doing to Tools > Folder Options. In the View tab you then need to scroll to the bottom of the advanced settings window where you should find the 'Use simple file sharing' option. Ticked = simple, unticked = advanced.

I you use advanced you can then properties the shared folder and look under the security tab, i would advise setting full control for all users including the 'Everyone' user (which may need to be added) and then ticking the 'Replace permission entries on all child objects...' option and clicking ok. when this has finished processing you should be done.

If this doesn't work i would install the latest VB runtime libraries for windows xp and give that a go. A lost can be found here:

http://support.psquared.net/products/drivers_utilities/MSUtils.htm

Hope this helps,

John

Thanks for latest tips guys...

I am sharing the folders in the recommended manner rather than a mapped drive. The extension looks something like \\Myriad-01\P Squared\Audiowall or Directory/Myriad.

I have tried advanced sharing permissions as suggested so that all users should have full access

I've also set the network card to be 'always on.'

However... still no joy :-(  

As a side note:

To test, I temporarily switched the directories (audiowall,directory,myriad) on Myriad-02 to be set to a 'test' local location. Then on a third machine with a myriad trial I pointed this towards the tempory set of files.

This worked 100% perfectly with relitively simple sharing permissions. There must be something glaringly wrong I'm doing or not doing on Myriad-01 (the studio PC).

quote << The extension looks something like \\Myriad-01\P Squared\Audiowall or Directory/Myriad. >>

This might be too obvious... but in the above there is a space between the 'P' and the 'S' if Myriad setups the folders and files there's no space between the 'P' and 'S', so its reads 'PSqaured' and not 'P Sqaured'


It may be nothing or it might be something!!!

Roger.

Roger Woods
Producer/Presenter/Engineer