Broadcast Radio Forums

Audio Not importing onto 4 particular Carts


http://forums.broadcastradio.com/Topic8392.aspx

By neilogden - Saturday, October 10, 2015 10:09:41 AM

We record our evening shows, and using Auto Importer, the WAV files get imported onto 4 carts, one for each hour, which are already in a clock to repeat the following day.  It has worked absolutely fine for the last 3 months.

That was until last night.  Auto Importer emailed me with messages such as

The File "Z:\11 HRB Replay\1207 - weekdays 2000 - 2100.wav" did not import (will retry) into Cart 1207 at 10/10/2015 08:38:43
 
The reason given was: the current Cart is in use/locked by an application, import will be re-tried

When I tried to import the file directly onto the cart in Myriad Playout or delete the cart that is already there I got the errorhttp://forum.psquared.net/uploads/images/91ceeb5c-542c-408b-98ee-5314.jpg:
I tried importing a different file onto one of the four carts and I get the same error.  I tried importing the four files onto four different carts and they work fine so it would appear to be a problem with thecarts themselves.
I trieed moving one of the four carts to another cart and get the error
http://forum.psquared.net/uploads/images/92663c8e-9922-42cf-8100-21dc.jpg

It appears to be these four carts that are the problem but I have no idea what has caused it or how to put it right!
Neil



By David Boulton - Monday, October 19, 2015 2:15:55 PM

Hi Neil,

just some general advice at this stage then I'm afraid:

Have you applied any Windows Updates recently? Can you roll back to before to see if the problem goes away?
Do you need to apply updates (have they not been done for a while)?
Do you do regular virus scanning?
Do you have any newer OS that you have introduced onto the network accessing those machines? Could they be locking the files differently to all the others?