Broadcast Radio Forums

PSquared Tweeter error on server


http://forums.broadcastradio.com/Topic8359.aspx

By neilogden - Tuesday, February 16, 2016 5:21:30 PM

Just got around to coming back to this.  Every time a tweet is sent from the log it generates an application error and a .net runtime error int he event log, and PSquared Tweeter to stop responding so we end up with dozens of messages asking it to close the program on the server.  It seems to be tweeting fine, just generating the error everytime. 

Neil


By Peter Jarrett - Wednesday, February 17, 2016 8:46:12 AM

Hi Neil,

I think you may need to raise this with support then we can take it from there as a I suspect it will require some more in depth examination of the config etc. If you can drop an email to support@broadcastradio.com

Cheers,
By neilogden - Sunday, September 6, 2015 7:19:08 PM

Not sure if this is connected to our other more serious issue of Myriad crashing, but looking on the event log of the server, PSquared Twteeter generates an error eveytime it's used.  It still posts the tweet, but in the log is the following:

Faulting application name: PSquaredTweeter.exe, version: 2.0.1.0, time stamp: 0x52208803
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005

Neil
By ben - Thursday, March 3, 2016 1:04:57 AM

Hi All,

Hope this helps - as we are getting the same issue.  

Clean build Windows 7 Ultimate
All latest windows updates applied correctly to the system (no further updates available)

BootStuff (to launch OCP after Network Drive M:  is connected)
OCP
AutoTrack
Ad Manager


http://forum.psquared.net/uploads/images/60e21e70-30e7-4dff-ad61-78ad.png

The only reason I noticed that something was wrong as the machine had a panic and we got an alert.

More information.
1 - at about 8pm we stopped sending NOW PLAYING data to twitter.
2 - each time a tweet SHOUld be sent a new Stopped Working message is generated (its as if OCP calls a secondary application).
3 - a remote shutdown and reboot command to the box from another machine on the network DID instigate a graceful shutdown (so network still up and machine still responsive, albeit laggy) but each force close application was triggered by the shutdown process so took about 20 minutes.
4 - machine rebooted with no issues and bootstuff opened OCP back up.


After rebooting OCP Machine.

First set of Now Playing went to Twitter and the PS Twitter app crashed again.

I know that Internet connectivity was up and working as I was on the machine via TeamViewer and TV did not stop working (so I know Network and Internet were both working).

AND the tweet made it to twitter.

http://forum.psquared.net/uploads/images/bc7442bf-0f82-42d1-80d5-a194.png

Does OCP expect or get any data back from the twitter API as my data is leaving my end and getting to twitter with no issues.  Its just afterwards it dies.


Hope this helps.

B


By David Boulton - Thursday, March 3, 2016 10:15:54 AM

Hi Ben,

can you also raise this as a support ticket to support@broadcastradio.com including the above data. I cannot find any record of a support item being opened by Neil, so i'm not sure if his problem was resolved.

By John Drake - Thursday, March 3, 2016 12:56:54 PM

We have an .exe patch to resolve this issue.  The patch will be applied to the next public release of Myriad v4.

In the meantime, please contact Technical Support at support@broadcastradio.com if you require the patch.
By ben - Thursday, March 3, 2016 3:05:52 PM

Thanks David,

I raised a ticket up and got the .exe fix and this has resolved the issue. John got it to me first thing this morning.

All now fixed and working Smile
By David Boulton - Friday, March 4, 2016 9:34:03 AM

Hi Ben,

that's great news - let us know how you get on!