Morning everyone,
Me and John at Bay Trust Radio are having a problem when scheduled social posts and carts are in the log. We're running OCP+ and Myriad Playout v4.0.23
Our now playing information goes to our SHOUTcast server from OCP+ so we can have it on our website, it works fine until the log reaches a scheduled social post or cart, which then makes our now playing information blank. Here is an example from our SHOUTcast server today:
10:31:10 -
10:27:11 Coldplay - True love
10:23:24 Freddie Jackson - Rock Me Tonight
10:23:15 -
Looking back at the log with these times 10:23:15 is when a scheduled Facebook & Twitter post was sent and 10:31:10 is the time a cart started to play from the log. In our Myriad Settings we only have Song information being sent to OCP - all others options to send from playout including carts are unticked, but every cart and social post in the log is pushing blank information onto the server in between the correct songs. This means that on our website there's a blank space until the next song is played, which can sometimes be quite some time!
In OCP+ we have the SHOUTcast output, and the option to send even if blank is not selected. We have also noticed that the SHOUTcast output in OCP is 'Unknown' quite often, where it has always been 'OK' with the rest of our other outputs.
Any help stopping these blank updates would be appreciated!