Hi Shane,

looking at your settings above you are only running the underrunning hours report to check between Sunday 21st December @9am and Sunday 21st December@11:59 which is why it is not showing the clock that you have used as an example from the 25th Dec.

The report options at the top of that window show that you have the logs available to run the report on from 22nd Sep to the 31st Jan, i.e. this is the date range that has already been scheduled and hasn't been purged yet.




Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Hi Neil,

did you check to see what file format your audio is in - was it compressed (IMA ADPCM) Wav's?

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

Hi Andy,

according to the support ticket, we are still awaiting for the information from 5th November which was the last contact from you about getting your engineer to contact us, has there been any progress on this?

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

I have now corrected the screenshots, sorry had uploaded the wrong ones.  As you can now see I don't have a warning for an under running hour but I should do as I'm asking for less than 1hr.

Hi Shane,

Ok cheers for that - can you raise it as a support ticket, if you send us a support file - from the support file generator in the Help menu.

 

Regards

David Boulton
Brand Manager
Broadcast Radio Ltd

I have just submitted an my DB via a support file.

Many thanks
Shane

Sorry not had a chance to upload the DB.  I'll take a look at the weekend.

Many thanks
Shane

I'm in the Studio today so will upload our DB.

Many thanks
Shane

Do we have an estimated update when a fix for the reports will be applied.

Many thanks
Shane